Pay liabilities using your mobile

CAC Mobily

 

CAC Mobily is an electronic service, which allows you to manage your accounts and pay your bills at anytime from anywhere, through your mobile by using SMS or installing the CAC Mobily application from (Google play or app store).

Service Features:

  • You can efficiently manage your accounts efficiently from anywhere at any time using your mobile.
  • Save your time and efforts.
  • You can pay your monthly bills (mobile, landline, water, electricity, internet and ADSL).
  • CAC Mobily service consists of a wide range of banking services accessed through CAC Mobily app. or SMS.
  • The serviceis available to all CAC bank customers inside Yemen and abroadthrough any local mobile service providers.
  • You can add all your accounts to this service by one subscription request.
  • You can add more than one phone number to this service depends on customer’s request.
  • You can print the payment receipt for any transaction done by CAC Mobily by using the reference number which you will receive to you mobile after the transaction, click here and put the reference number.

Terms and Documents required to obtain the service:

  • The customer should maintain an account with the bank to acquire the service.
  • Providing personal identifications (valid ID card or passport).
  • Filling in the application form by visiting the nearest branch or office of CAC Bank.
  • Download CAC Mobily application on your mobile or get the manual of using this service through SMS service.

Tips about the new CAC Mobily app update 4.0.9 for Android

:The most important features in update version 4.0.9 are

  1. Adding immidaiate topup for SabaPhone users.
  2. Adding partial ADSL payment.
  3. Adding a reminder option to remind clients of thier ADSL subscription.
  4. Adding internet packages payment for YemenMobile customers including (Barq net, Alsaree net...etc.).
  5. Adding the feature of importing numbers from your contact list.
  6. Adding immidaite topup for beside scratching cards for MTN customers.

For any other inquiries about the new version, please contact us on the email: cacmobily2@gmail.com

You can download CAC Mobily manual using SMS (Arabic) from here.

 

CAC Mobily - Privacy Policy

Your privacy is important to us. This page is used to inform Mobile application users/website visitors regarding our policies with the collection, use, and disclosure of Personal Information if they decided to use our Service.

CAC Bank built CAC Mobily app as a free app with monthly subscription fees.

This Mobile Privacy Policy ("Policy") applies to users of the CAC Bank mobile application CAC Mobily (the "App"). The term ("we"), ("us") or ("our") in this policy, refers to CAC Bank.

Agreement to Policy

If you choose to use our app and service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. we will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at CAC Mobily, unless otherwise defined in this Privacy Policy

​​Gathering, Using & Sharing: Information that we collect

For a better experience while using our Service, we may require you to provide us with certain personal identifiable information, including but not limited to

  • Device and Carrier information- allow the app to read phone status, to check the internet access, the mobile number and identity of the mobile network operator.
  • - allow the app to access your device's contacts, which include only the ability to display and read your contact phone number in order to select a phone number to make a payment to.
  • - allow the app to use your device's text messaging (SMS), SMS access may include the ability to: Receive text messages, read your text messages, send text messages; charges may apply.
  • Contact information- the app may collect email address when the application is downloaded, which is necessary to enable us to communicate with you and will not share it with anyone.
  • Financial information may include your accounts, balances, and transactions.

 

The information that we request will be retained by us and used as described in this privacy policy. The app uses third party services such as Google Analytics.

Use of Information

We may use the information we collect about you or that you provide to us, including any personal information, to:

  • Provide you with the App and its contents, and any other information, products or services that you request from us;
  • Process your registration, including verifying the information you provide is active and valid;
  • Process a transaction you initiate;
  • Notify you when App updates are available, and of changes to our policies and changes to any products or services we offer or provide though it;
  • Deliver marketing communication we believe may be of interest to you;
  • Improve risk control for fraud detection and prevention, to comply with laws and regulations, and to comply with other legal process and law enforcement requirements.

Disclosure of Information

We may disclose personal information that we collect or you provide:

  • To comply with any court order, law or legal process, including to respond to any government or regulatory request;
  • To third party, such as Google Analytics which provide analytics services which may independently collect Usage Information, set and access their own tracking technologies, and otherwise collect or have access to non-personally or personally identifiable information about you.

Log Data

We want to inform you that whenever you use our Service, in case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device’s Internet Protocol (“IP”) address, device name, operating system version, configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.

Cookies

Cookies are files with small amount of data that is commonly used an anonymous unique identifier. This Services does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collection information and to improve their services. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our Service;
  • To provide the Service on our behalf;
  • To perform Service-related services; or
  • To assist us in analyzing how our Service is used.

we want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Children’s Privacy

We do not knowingly collect personally identifiable information from children under 13 without parental consent. The App is not directed to or intended for individuals under 13 years of age. If you are under the age of 13, please do not provide personally identifiable information of any kind.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

 

Contact Us

If you have any questions, concerns, or comments about our Privacy Policy, you may contact us using the information below:
By e-mail:   cacmobily@cacbank.com.ye
By Phone:  01538973, or 01250009 Ext 491

FAQs

Anyone maintaining an account with CAC bank.

 

You can visit any CAC bank branch to activate the service; you will receive the 4-digit secret code. You can then insert it in the specified area and the application will be activated.

 

Through CAC Mobily you get benefit of the below services:

  • Paying Phone bills (mobile + landline) for you or any other number, with getting the line automatically re-connected.
  • Paying ADSL for you or any other number. You can pay full fees to partially starting from 600 YR.
  • Sending money from your account to anther account you maintain, or to any other account within Cac Bank.
  • Speed Mobily service, which allows you send cash money to anyone even if he doesn’t have an account, using the option (bank to cash).
  • Recharge and transfer units to prepaid YemenMobile subscribers.
  • Quick Charge for MTN, Saba Phone and Y subscribers.
  • Pay Net Packages for YemenMobile subscribers.
  • Pay Mazaya packages for YemenMobile subscribers.
  • Receive SMS notifications of any transactions done on your accounts.
  • Balance sheet inquires to be sent to any email you specify.
  • Get exchange rate reports.
  • Pay your Water bills.
  • Pay your Electricity bills.

 

After activating the service through any branch, you will receive an SMS with a 4 –digit secret code. Just insert the password number in the specified place to activate the app. Or you can use the code to do transactions through SMS (as per the manual).

Yes, CAC Mobily was built on an enhanced and secured encryption system, no one can look at any information except the customer himself.

You should visit any CAC bank branchor offices informing them to block the service.

No, there are no charges for using CAC Mobily, but there is a monthly subscription feeof 100 YER,which will be automatically debited from your account at the end of each month.

Yes,you can use CAC Mobily without having creditsbut for iphone only, as it works via wifi.

Customers using iphone should be connected to the internet in order to use CAC Mobily. Android app works through SMS therefore; internet connection is not required, but you should have credits in your mobile

There are many reasons that CAC Mobily is not working with customers using Android:

  • Maybe you don’t have credits, as the application works only through SMS therefore; you should have credits in your phone (units).
  • Maybe the application is not authorized to use SMS, therefore, the customer should do the following steps: go to settings; select applications manager; select CAC Mobily application; in the middle of the screen you will see that the authorization of not using SMS is selected &active; select & press the available button and make it always allow.
  • First timeyou activate CAC Mobily, credits must be available in your phone and should be connected to the internet.
  • Maybe you are using a two SIM phone; therefore, you must disable oneSIM in order to activate the application, after activation, you can run & use the other SIM.

 

 For Customers using iphone:

  • CAC Mobily application works through internet only.
  • You can get the activation code while connected to the internet.

 

You should repay the correct numberand the correct amount in order to ask for refund of wrong payments, then you should visit a CAC bank branch or office and notifying them with this mistake within 3 days of the transaction.

If the transaction is from your saving account, you cannot do any transactions from 7 pm to 11 pm, because it is the time ofclosing operations and calculate interests.So when you request for statement it appears blank.

The customer should be careful to preserve his CAC Mobily password that was sent to his phone number when he subscribed. In case you forgot the password, you can visit any CAC Bank branch or office and apply to resend your password.

Yes, you can add all your accounts and manage them through CAC Mobily.

Bill payments service is available only using one account to debit all bills payments transactions (the account linked first time when subscribing), while all other CAC Mobily services are available to all your accounts.

Yes, you can add more than one phone number to CAC Mobily with the same account number. To add or delete any phone number please visit anyof CAC bank branches or offices to fill in the application form.

No you cannot, your SIM which was activated to CAC Mobily must exist in the same smartphone that CAC Mobily application installed on.

All Service Providers in Yemen can used to run CAC Mobily application. When you download the application; please select 'Service Provider' from the list that appears to you; then select your SIM provider and activate CAC Mobily service.

From any YemenMobile phone, please send an SMS with the letter H to the number 2022.

For other carriers, please get in touch with us through phone on: 01538973 or 01250009 Ext 491, or through email: cacmobily@cacbank.com.ye

You can print any payment receipt for any transaction done by CAC Mobily, using the reference number which you will receive to your mobile after the transaction, click here and put the reference number.

You can send us a message through our website, or Facebook page, or call us on: 01538973, or 01250009 Ext 491, or through email: cacmobily@cacbank.com.ye

:The most important features in update version 4.0.9 are

  1. Adding immidaiate topup for SabaPhone users.
  2. Adding partial ADSL payment.
  3. Adding a reminder option to remind clients of thier ADSL subscription.
  4. Adding internet packages payment for YemenMobile customers including (Barq net, Alsaree net...etc.).
  5. Adding the feature of importing numbers from your contact list.
  6. Adding immidaite topup for beside scratching cards for MTN customers.

This feature was dedicated to ADSL subscirbers as it sends you an SMS that reminds you to renew your subscription. You can also remind someone esle whom you renwed his subscription.

When you renew your subscription using the new version of CAC Mobily, you can select this feature to remind your self or anyone else.

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