FAQs

FAQs

FAQs

:The most important features in update version 4.0.9 are

  1. Adding immidaiate topup for SabaPhone users.
  2. Adding partial ADSL payment.
  3. Adding a reminder option to remind clients of thier ADSL subscription.
  4. Adding internet packages payment for YemenMobile customers including (Barq net, Alsaree net...etc.).
  5. Adding the feature of importing numbers from your contact list.
  6. Adding immidaite topup for beside scratching cards for MTN customers.

This feature was dedicated to ADSL subscirbers as it sends you an SMS that reminds you to renew your subscription. You can also remind someone esle whom you renwed his subscription.

When you renew your subscription using the new version of CAC Mobily, you can select this feature to remind your self or anyone else.

You can visit the office of VIP Customer Service at the nearest branch of the bank, and fill in the specified application form.

Yes, you can buy from internet by all kind of American Express cards (Green – Gold – Platinum).

American express cards cannot be linked to saving account directly, but by issuing a monthly invoice withdraw from the account specified by the customer.

Yes, you can withdraw 20% from the limit rate (cash withdrawal); it means that if your card limit is $5,000 you can withdraw $1,000.

Please contact American express officer either by phone or email, whom will contact the company in Bahrain to fix the problem:

Teleflex: 01220094 or 01250009 Ext: 207

Email:  Firdaus.bafagih@cacbank.com.ye

No commission will be applied for purchasing, but there are rewards and points.For cash withdrawal $100 will be applied for every withdrawal transaction.

 

Yes, there are annual fees for green card ($95), gold ($175), and platinum ($750).

The cash collateral rate starting 120% to 150% from the required limit.

There is a monthly limit, and the customer can use this limit throughout the month or in one day.

Yes, Visa Net card can be used to buy from internet only, while American express cards can be used to cash withdraw or to buy from any POS and form internet.

Anyone maintaining an account with CAC bank.

 

You can visit any CAC bank branch to activate the service; you will receive the 4-digit secret code. You can then insert it in the specified area and the application will be activated.

 

Through CAC Mobily you get benefit of the below services:

  • Paying Phone bills (mobile + landline) for you or any other number, with getting the line automatically re-connected.
  • Paying ADSL for you or any other number. You can pay full fees to partially starting from 600 YR.
  • Sending money from your account to anther account you maintain, or to any other account within Cac Bank.
  • Speed Mobily service, which allows you send cash money to anyone even if he doesn’t have an account, using the option (bank to cash).
  • Recharge and transfer units to prepaid YemenMobile subscribers.
  • Quick Charge for MTN, Saba Phone and Y subscribers.
  • Pay Net Packages for YemenMobile subscribers.
  • Pay Mazaya packages for YemenMobile subscribers.
  • Receive SMS notifications of any transactions done on your accounts.
  • Balance sheet inquires to be sent to any email you specify.
  • Get exchange rate reports.
  • Pay your Water bills.
  • Pay your Electricity bills.

 

After activating the service through any branch, you will receive an SMS with a 4 –digit secret code. Just insert the password number in the specified place to activate the app. Or you can use the code to do transactions through SMS (as per the manual).

Yes, CAC Mobily was built on an enhanced and secured encryption system, no one can look at any information except the customer himself.

You should visit any CAC bank branchor offices informing them to block the service.

No, there are no charges for using CAC Mobily, but there is a monthly subscription feeof 100 YER,which will be automatically debited from your account at the end of each month.

Yes,you can use CAC Mobily without having creditsbut for iphone only, as it works via wifi.

Customers using iphone should be connected to the internet in order to use CAC Mobily. Android app works through SMS therefore; internet connection is not required, but you should have credits in your mobile

There are many reasons that CAC Mobily is not working with customers using Android:

  • Maybe you don’t have credits, as the application works only through SMS therefore; you should have credits in your phone (units).
  • Maybe the application is not authorized to use SMS, therefore, the customer should do the following steps: go to settings; select applications manager; select CAC Mobily application; in the middle of the screen you will see that the authorization of not using SMS is selected &active; select & press the available button and make it always allow.
  • First timeyou activate CAC Mobily, credits must be available in your phone and should be connected to the internet.
  • Maybe you are using a two SIM phone; therefore, you must disable oneSIM in order to activate the application, after activation, you can run & use the other SIM.

 

 For Customers using iphone:

  • CAC Mobily application works through internet only.
  • You can get the activation code while connected to the internet.

 

You should repay the correct numberand the correct amount in order to ask for refund of wrong payments, then you should visit a CAC bank branch or office and notifying them with this mistake within 3 days of the transaction.

If the transaction is from your saving account, you cannot do any transactions from 7 pm to 11 pm, because it is the time ofclosing operations and calculate interests.So when you request for statement it appears blank.

The customer should be careful to preserve his CAC Mobily password that was sent to his phone number when he subscribed. In case you forgot the password, you can visit any CAC Bank branch or office and apply to resend your password.

Yes, you can add all your accounts and manage them through CAC Mobily.

Bill payments service is available only using one account to debit all bills payments transactions (the account linked first time when subscribing), while all other CAC Mobily services are available to all your accounts.

Yes, you can add more than one phone number to CAC Mobily with the same account number. To add or delete any phone number please visit anyof CAC bank branches or offices to fill in the application form.

No you cannot, your SIM which was activated to CAC Mobily must exist in the same smartphone that CAC Mobily application installed on.

All Service Providers in Yemen can used to run CAC Mobily application. When you download the application; please select 'Service Provider' from the list that appears to you; then select your SIM provider and activate CAC Mobily service.

You can print any payment receipt for any transaction done by CAC Mobily, using the reference number which you will receive to your mobile after the transaction, click here and put the reference number.

You can send us a message through our website, or Facebook page, or call us on: 01538973, or 01250009 Ext 491, or through email: cacmobily@cacbank.com.ye

From any YemenMobile phone, please send an SMS with the letter H to the number 2022.

For other carriers, please get in touch with us through phone on: 01538973 or 01250009 Ext 491, or through email: cacmobily@cacbank.com.ye

The customer must have a high volume ofactivity in all banking operations that are included in the E-Banking service.

Yes, the customer gets a comprehensive training session to know the main features and how to perfectly use the system.

No, the service can be accessed from any internet browser on any computer or tablet.

Yes, the data isencrypted by VeriSign which is an Internationalcompany, based in UK.

Yes, You can receive your transfers from all CAC bank branches and offices.

Yes, it is possible, but at the moment it is temporarily suspended due to the current circumstances in the country.

It can be sent to countries that we have partners in and Speed is concted with.

Yes, we have many agents and you can receive the transfer from them.

The maximum amount that can be accepted is one million YER, by condition of writing the purpose of transfer and the relationship between sender and receiver.

40 days, if the beneficiary didn’t receive the money, the system suspend the transfer automatically.

No, it is required to bring your original electronic identity.

No, it is required to bring your original electronic identity.

You can find them on our bank's website www.cacbank.com.ye

Also, you can contact us on the following numbers: 01538901/ 01538903 /  01538920 to find out the nearest agent.

 No, you can’t, the real beneficiary must attend himself/herself to receive the money or you have to get an official authorization attested by the court to receive the transfer.

The commissions differ by the amount of transfer; commissions are segmented into batches and updated periodically according to the needs of the market of remittances.

You can pay against purchases in major centers and shops that POSs exist in and you can find locations by opening the following link:

No, the service is free and no fees are applicable.

No, only in stores that have our POSs.

Currently no, they only work with CAC Bank Debit Cards and all other card’s types will be identified on the POS’s soon.

By opening a current account with the bank and then filling out the specified application form available in our branches located throughoutYemen.

Yes, you can get an electronic statement for all your POS transactions, by clicking POS Gateway and put your Username and Password.

There are no fees, the service is free of charge.

Yes, customer can get POS transactions through his mobile.

Yes, there is a dedicated POSs and follow up team. In case of any problems, please contact the POSs team at 01250009 Ext. 533.

Yes, there are periodic promotions and offers, the card user gets cash back discounts on transactions executed through points of sale.

These offers are announced through the bank's website www.cacbank.com.ye

Or through the bank's Facebook page www.facebook.com/cacbankbnk

Service is accessed via our website by clicking Login from the main screen, or following the link:

Https://cacbank.com.ye:8443/customerstatment/login.aspx

Then fill in the user name and password.

No, the service can be accessed from any Internet browser on any computer or tablet.

Yes, all clients’ accounts can be added to the service.

The maximum statement period that is shown in CAC Online is for one year ago.

Yes, the statement of account is authenticated and can be obtained and printed in PDF format.

When you applyfor the service, an SMS message is sent to the user’smobile. The message contains the username and password.

All or some of the following guarantees: (that cover the value of the granted finance to customer and also subject to the policies and decision of the Agricultural Credit Committee)

  1. A commercial guarantee from a merchant that have an account with CAC Bank.
  2. A guarantee from funds or entities that may nominate the farmer to have the finance. (or less if the guarantee is supplementary).
  3. Guarantee a deposit in the bank. (or less if the warranty is supplementary).
  4. Partial guarantee for those employees who receive their salaries through our bank not exceeding 50% of the net salary. (or less if the guarantee is supplementary).
  5. For short term finances reached to 2 years, gold mortgages must equal to 150% of the value of the finance as approved by the Agricultural Credit Committee. (or less if the guarantee is supplementary).
  6. A property located in a provinces’ capital that covers at least 120% of the value of the required finance, (or less if the guarantee is supplementary).

 

It depends on applicant request; the finance is flexible and can be made in a traditional or Islamic way.

10% afforded by the importer of solar irrigation pumps.

If the customer presented all required guarantees, the finance will be preceded within only two weeks.

Yes, there are technical specifications for the product that was prepared by specialists and approved by the Bank.

The supplier will not get any payment unless all required technical specifications are matching.

According to the feasibility study of the project, the minimum period is for one year and the maximum period is for 3 years.

No, the applicant will cooperate with the bank by providing data for existing projects and sources of repayments (financing), and the bank will prepare the feasibility study.

At the nearest branch or office to the client's area.

(Application form according to the approved form - the price offer - the original ID card - the document of the land ownership or the lease).

No, currently it is only available in (Bahrain through Al-Yousef Exchange, and Jordan through Al-Alawenah Exchange).

 

We are arranging to launch the service in KSA, once launched, we will announce it immediately.

You can withdraw from your account from any country using VISA cards.

Yes, you can use this service and manage your accounts and pay your liabilities through your international phone number.

If you are residing in Jordan or Bahrain, you can activate the service by visiting Rahall Package agents, in case you are in another place rather than Jordan or Bahrain, you have two choices mentioned below:

  • To activate CAC Mobily Serve (balance inquiry and bill payments):

Please fill in the , attach your ID and send it to the below email:

  •  
  • To activate all CAC Mobily services:

Please fill in and sign the and attest it along with your ID in any official entity (embassy or consulate) and send them inside closed envelop to the below address:

Republic of Yemen - Sana’a

CAC Bank Building -Al-Zubiery Street

  1.  

Remittances Department - Foreign Representation Division

 

Yes you can, by several ways, depends on the country you are residing in (if you are in USA, you can transfer to your account through RIA – if you are in Bahrain through Al – Yousef exchange, Jordan through Al- Alawenah, U.A.E through Al- Ansari, Qatar through Al- Dawha Company or Al-Dar Company, and if you are in any other country you can make payment transfer through any bank to your account.

 

If you are residing in Jordan or Bahrain, you can activate the service by visiting Rahal Package agents, in case you are in another place rather than Jordan or Bahrain please contact us on the below email:

  • In order to provide you with the to fill it from official entity (embassy or consulate) and send them inside closed envelop to the below address:

Republic of Yemen - Sana’a

CAC Bank Building -Al-Zubiery Street

  1. Remittance Department - Foreign Representation Division

 

Yes, you can do that by obtaining an authorization attested by the Yemeni Embassy in the country you reside in, mentioning below points:

  1. Indicate the personal data of the account owner and authorized person.
  2. Indicate the account number you want to authorize for.
  3. Statethe banking transactions to be authorized for.
  4. Add the authorized person’s signature & fingerprint.
  5. Mention two witnesses with their names and signatures.
  6. Attest it from the embassy or the consulate.
  7. Verify the authorization from the foreign affairs office in Sana’a.

 

Then please send it to the below address:

 

Republic of Yemen - Sana’a

CAC Bank Building –Al-Zubiery Street

 

 

Yes, you can open the Saving account (Aman) only in YER, USD, SAR, & EUR currencies.

Yes, Interests applied monthly (the minimal balance during the month) and deposits to your account every half year at the end of June & December.

The minimum opening balance to open a saving account is YER 5,000 or equivalent in any other currencies.

Yes, you can transfer from your current account to your Saving account (Aman) or the opposite through our permanent customer service or through CAC Mobliy service.

Yes, you can use your Saving account (Aman) to pay your liabilities and bills (electricity– phone number and landline – water- internet) through CAC Mobily service.

You can review your balances on the Saving account (Aman) through CAC Mobily & CAC online services.

Yes, you can use ATM service to facilitate executing different banking transactions.

All or some of the following guarantees: (that cover the value of the granted finance to customer and also subject to the policies and decision of the Agricultural Credit Committee)

  1. A commercial guarantee from a merchant that have an account with CAC Bank.
  2. A guarantee from funds or entities that may nominate the farmer to have the finance. (or less if the guarantee is supplementary).
  3. Guarantee a deposit in the bank. (or less if the warranty is supplementary).
  4. Partial guarantee for those employees who receive their salaries through our bank not exceeding 50% of the net salary. (or less if the guarantee is supplementary).
  5. For short term finances reached to 2 years, gold mortgages must equal to 150% of the value of the finance as approved by the Agricultural Credit Committee. (or less if the guarantee is supplementary).
  6. A property located in a provinces’ capital that covers at least 120% of the value of the required finance, (or less if the guarantee is supplementary).

 

It depends on applicant request; the finance is flexible and can be made in a traditional or Islamic way.

10% for short term loans, and 1% for medium term loans.

If the customer presented all required guarantees, the finance will be preceded within only two weeks.

Yes, through an official authorization attested by the court.

You can get the loan only with a personal ID, family card or a passport, but the election card is not acceptable.

According to the feasibility study of the project.

Yes, a feasibility study must be provided and the loan officer of the bank reviews it, if the financing is less than 5 million. If the financing value is greater than that, the feasibility study must be done through a specialized consultant office.

At the nearest branch or office to the client's area.

(Application form according to the approved form - the price offer - the original ID card - the document of the land ownership or the lease).

Please visit one of our branches along with the following documents:

For Sole Proprietorship institutions:

  1. A copy of valid Commercial Registration.
  2. Providing the original personal ID (valid electronic card) of the owner.
  3. For foreign residents, they have to provide a passport copy, a copy of the residence card and the need of a letter from the employer.

For Corporates:

  1. A copy of incorporation contract of the company attested by the related authorities.
  2. A copy of establishment resolution.
  3. A copy of memorandum and articles of association attested by the related authorities.
  4. A request to open the accounts approved by the Board of Directors along with determinations of the authorized signatures to manage the account.
  5. The original personal ID (valid electronic card) shall be provided of the owners and the authorized signatures.
  6. Filling in the application forms of opening the account required by the bank.
  7. Minimum account opening balance is YR 300,000 or the equivalent in other currencies.
  8. The current account can be opened in the local currency or any of the approved foreign currencies.

 

Yes, you can track the latest transactions on your account at CAC Bank by subscribing to CAC Mobily service, which allows you to receive SMS messages on the latest transactions on your account 24 hours and wherever you are.

The minimum opening balance for corporate current accounts is YR 300,000 or its equivalent in other foreign currencies.

Yes, but the authorized signatories should apply for the check book.

If there are no transactions (credits or debits) on the account within 6 months, the account is inactivated and becomes (dormant). To activate the account, please visit the nearest branch or office of the bank and fill in the required form.

By visiting the nearest branch or office of the bank and filling in the form of the credit study and providing the required securities.

Yes, we offer a comprehensive package of direct and indirect banking facilities for companies including customized financial solutions.

The amount is subject to the resolution of the customer's credit study and business activity.

The rates vary by facility type and currency. Interest rates for indirect facilities in the Yemeni Riyal are 22% for loans and 25% for debit balances and overdrafts.

They vary depending on the type of study and creditworthiness of the client.

Yes, we have a wide network of correspondent banks that accommodate our transactions.

The maximum duration of the credit limit is one year.

In order to be able to assess your business activity and creditworthiness so that we can decide to grant your company the credit facility.

By visiting the nearest branch or office of the bank and filling in the form of the credit study and providing the required securities.

Yes, we offer a comprehensive package of direct and indirect banking facilities for companies that include customized financial solutions.

The amount is subject to the resolution of the customer's credit study and business activity.

The rates vary by facility type and currency. Interest rates for indirect facilities in the Yemeni Riyal are 22% for loans and 25% for debit balances and overdrafts.

They vary depending on the type of study and creditworthiness of the client.

The maximum duration of the credit limit is one year.

In order to be able to assess your business activity and creditworthiness so that we can decide to grant your company the credit facility.

Private banking represents a high quality service that exceeds the conventional services of deposits and loans, whereby we offer excellent personal support to our customers at a certain level of wealth.

 

CAC Bank’s wealth management can help you identify what is important to you, help you achieving your great ambitions and arranging a safe future for your family by allowing you to seize the opportunity of benefiting from various products and services offered by the bank.

CAC Bank considers all its customers as important and VIP customers, but a range of private banking services are specially offered to customers at a certain level of wealth. For further inquiries, please visit us.

For any inquiries about private banking services at CAC Bank, please contact us on the following numbers:

Tel: 01250009 ext. 810

Fax: 01538810

Email: Private.Banking@cacbank.com.ye

According to the customer's choice and his/ her needs,the maximum period is two years.

 

6 times of the net salary mentioned in the current account statement.

Anofficial letter from the employer of the customer and the guarantee of two colleagues from the same workplace who receive their salaries through the bank.

Yes, you can, but your loan is subjected to a lending agreement between the employer and the bank.

Yes, (with a cash guarantee) such as a deposit or a current account, so that same value of loan is hold in the account until maturity.

Yes, in case of early repayment, interestsare canceled for the remaining period of the loan.

All or some of the following guarantees: (that cover the value of the granted finance to customer and also subject to the policies and decision of the Agricultural Credit Committee)

  1. A commercial guarantee from a merchant that have an account with CAC Bank.
  2. A guarantee from funds or entities that may nominate the farmer to have the finance. (or less if the guarantee is supplementary).
  3. Guarantee a deposit in the bank. (or less if the warranty is supplementary).
  4. Partial guarantee for those employees who receive their salaries through our bank not exceeding 50% of the net salary. (or less if the guarantee is supplementary).
  5. For short term finances reached to 2 years, gold mortgages must equal to 150% of the value of the finance as approved by the Agricultural Credit Committee. (or less if the guarantee is supplementary).
  6. A property located in a provinces’capital that covers at least 120% of the value of the required finance, (or less if the guarantee is supplementary).

 

 

It depends on applicant request; the finance is flexible and can be made in a traditional or Islamic way.

 

6% for 6 months, 8% for 1 year and 13% for two years.

 

If the customer presented all required guarantees, the finance will be preceded within only two weeks.

 

The bank's financing policy requires adopting modern beekeeping techniques and will not finance and traditional ones.

 

The supplier will not get any payment unless all required technical specifications are matching.

 

According to the feasibility study of the project, from 6 months to 2 years.

 

No, the applicant will cooperate with the bank to provide data for existing projects and sources of repayments (finance) and the bank will prepare the feasibility study.

 

(Application form according to the approved form - original personal identity - certificate of experience or training certificate or any certificate proving that customer is familiar with this field).

All or some of the following guarantees: (that cover the value of the granted finance to customer and also subject to the policies and decision of the Agricultural Credit Committee)

  1. A commercial guarantee from a merchant that have an account with CAC Bank.
  2. A guarantee from funds or entities that may nominate the farmer to have the finance. (or less if the guarantee is supplementary).
  3. Guarantee a deposit in the bank. (or less if the warranty is supplementary).
  4. Partial guarantee for those employees who receive their salaries through our bank not exceeding 50% of the net salary. (or less if the guarantee is supplementary).
  5. For short term finances reached to 2 years, gold mortgages must equal to 150% of the value of the finance as approved by the Agricultural Credit Committee. (or less if the guarantee is supplementary).
  6. A property located in a provinces’ capital that covers at least 120% of the value of the required finance, (or less if the guarantee is supplementary).

 

It depends on applicant request; the finance is flexible and can be made in a traditional or Islamic way.

Banking tariffs (10% - 11%), in which 50% of finance are borne by the Agricultural and Fisheries Promotion Fund and 50% by the beneficiary.

If the customer presented all required guarantees, the finance will be preceded within only two weeks.

Yes, finance can be granted by using the academic record in case of the graduation certificate is not ready.

According to the scope of the graduate person in any agricultural field (agriculture or industry).

According to the feasibility study of the project.

Yes, in case the finance is less than YR5 million a feasibility study must be provided and the bank's Lending Officer reviews it. If the finance amount is greater than that, the feasibility study should be prepared through a specialized consultant office.

At the nearest branch or office to the customer.

(Application form according to the approved form - original ID card - graduation certificate or academic record - price offers)

You can find out the locations of our ATMs here.

You can contact us to direct you to the responsible branch of the ATM machine via the following numbers:

MTN, SabaPhone andY, you can call on: 3033

Yemen Mobile or land line you can call on: 8003033

Or directly on our number: 01250009 ext. 444

Yes, the proposed site must be presented to the bank for study and approval. You can contact us through 

Major credit cards such asour local cards, Visa, American Express, UnionPay, local banks’ cards whom are members of YFSC network.

Please contact the call center to find out the problem on the following numbers:

MTN, SabaPhone andY, you can call on: 3033

Yemen Mobile or land line you can call on: 8003033

Or directly on our number: 01250009 ext. 444

For CAC Banks’ cards, there is no commission on the withdrawal and only 20 riyals on inquiries. As for the cards related to the YFSC network, the commission agreed with all members is 370 riyals for each transaction.

Please contact the call center in order to arrange with the responsible branch for fixing and replenishment on the following numbers:

MTN, SabaPhone andY, you can call on: 3033

Yemen Mobile or land line you can call on: 8003033

Or directly on our number: 01250009 ext. 444

Please call on 01250009 ext. 222 and our responsible team will guide you.

All or some of the following guarantees: (that cover the value of the granted finance to customer and also subject to the policies and decision of the Agricultural Credit Committee)

  1. A commercial guarantee from a merchant that have an account with CAC Bank.
  2. A guarantee from funds or entities that may nominate the farmer to have the finance. (or less if the guarantee is supplementary).
  3. Guarantee a deposit in the bank. (or less if the warranty is supplementary).
  4. Partial guarantee for those employees who receive their salaries through our bank not exceeding 50% of the net salary. (or less if the guarantee is supplementary).
  5. For short term finances reached to 2 years, gold mortgages must equal to 150% of the value of the finance as approved by the Agricultural Credit Committee. (or less if the guarantee is supplementary).
  6. A property located in a provinces’ capital that covers at least 120% of the value of the required finance, (or less if the guarantee is supplementary).

 

It depends on applicant request; the finance is flexible and can be made in a traditional or Islamic way.

(10%) that is borne by the importer of greenhouses.

If the customer presented all required guarantees, the finance will be preceded within only two weeks.

Yes, there are approved technical specifications for the product.

 

The supplier will not get any payment unless all required technical specifications are matching.

According to the feasibility study of the project (from 1 to 3 years).

No, the applicant will cooperate with the bank to provide data for existing projects and sources of repayments (finance) and the bank will prepare the feasibility study.

At the nearest branch or office to customer.

(Application form according to the approved form - original personal identity - the price offer - the original ID card - the ownership document of the land or the lease)

Yes, you can use you VISA card to buy from internet.

No, you can’t link your visa card to your saving account.

Yes, you can withdraw with any currency according to the policy of the country you are located in.

You should inform the bank about the holding amount immediately through contacting us on phone number: 009678003033 or landline: 009671250009Ext: 444 or send a letter to customer services through fax number: 009671232941.

According to the current circumstances, the commissions applied to withdrawal via Visa Cards is 30%,due to the differencein ex-ratescompared with the official rate.

Yes, there is an issuing fee for YER 1,000 that should be paid one time and withdrawal charges applied from visa company, and there are no more other fees or expenses.

The cash collateral percentage to obtain aVisa Credit Card (Classic or Golden) is currently between 100 % - 120 % according to customers’ account transactions.

Yes, there is a daily limit for purchasing through Visa Cards. which vary from customer to another, depending on the customers’capabilities and his transactions; you can raise the limit by visiting any of CAC Bank branches.

Yes, Visa Net is being used to buy from internet only, while other Visa Cards are being used for cash withdrawal as well as to buy from the internet, and any POS.

Please visit one of our branches and bring the following documents:

  • Original personal ID (valid electronic card).
  • Foreign residents in Yemen are required to provide a copy of the passport and a copy of the residence card with the need to provide an official letter from your employer.
  • Fill in the application form to open the bank account.
  • The client should provide 2 personal 4x6 photos.

 

 

For opening current account, the minimum required balance is YR 30,000 or equivalent in other foreign currencies.

 

If you open an account with us, there are many services that you can benefit from; such as:

  • Bank accounts (current, savings, deposits, etc.)
  • Electronic cards (Debit Cards, Visa, UnionPay, etc.)
  • Electronic services (CAC Mobily, Speed Mobily, POS, CAC Online, etc.)
  • Personal finance for ladies (personal loans, Eid loan, salary in advance, etc.)
  • Consulting Services.
  • Safety Boxes

 

 

Yes, there are many cards that fits ladies. Ladies can obtain the one that suits them in terms of type, design and convenient, and will be processed in female style.

The current available cards are:

  • Debit Cards
  • Visa cards
  • UnionPay cards

 

 

Currently, you can receive the transfer from any branch or office of the bank, and we will be activated for speed agents soon.

Yes, you can transfer to any account at CAC bank.

 

Yes, you can receive your transfers in all currencies (YER - USD - SAR).

Currently unavailable, this service will be added soon.

Soon it will be awarded to agents wishing to participate in the Ria service.

Currently $500 per day at a rate of two transfers per month.

You can find the points of service of Rai company and the countries where the company is located in by visiting the company's website.

https://www.riamoneytransfer.com

The China's International Union pay network (UPI) is a pioneering network in the field of payments and banking solutions, owning the widest network in the world especially in East Asia. CAC Bank is considered the first bank in Yemen issuing and accepting Union Pay cards.

Yes, and in addition, Union Pay cards has also lower commissions compared to other international cards.

 

 

 

 Yes, but currently the service is not active yet and will be activated soon.

Yes, you can link your UnionPay card to your current or saving account.

Yes, you can withdraw with any currency, according to the policy of the country and the bank in which the client is withdrawing from.

The customer must notify the bank immediately about the blocked transaction by calling: 009678003033

Or Directly on: 009671250009 Ext. 444

Or send a signed letter to customer service by fax: 009671232941

 

According to the current circumstances, the commissions applied to withdrawal via UnionPay Cards is 30%, due to the difference in ex-rates compared with the official rate.

The cash collateral percentage to obtain a UnionPay Credit Card is currently between 100 % - 120 % according to customers’ account transactions.

Yes, there is a daily limit for purchasing through UnionPay Cards which vary from customer to another, depending on the customers’ capabilities and his transactions; you can raise the limit by visiting any of CAC Bank branches.

Any person who receives his salary through the bank, with the need for a loan agreement or a banking services agreement signed between the bank and the entity.

The maximum amount that can be provided is 75% of the total salary.

No, it is not allowed more than once per month.

The interest specified in the system is 25%.

The amount of overdraft is settled at the end of the year.

No, repayment is made at once.

If you are residing inside Yemen, please visit any CAC bank branch or office and bring with you the below documents:

  • The original personal ID (valid electronic ID).
  • Foreigners should provide passport copy, residence card, and an official letter from the employer.
  • Filling in the application form of opening a current account.
  • 2 personal photos 4*6.

If you are an expatrate, please visit Rahal Package page.

To change your address or contact details, please visit your branch or office which you opened your current account in, or any nearest branch or office of CAC bank.

Yes, you can follow up the latest transactions executed on your account by subscribing to CAC Mobily services which allows you to receive SMS informing you about the transactions executed on your account over 24 hours, anywhere you are.

The minimum balance to open a current account is YER 30,000 or equivalent to any other currencies.

Yes, but this requires your balance to be greater than YER 300,000 or equivalent in any other currencies.

If there is no movements ( withdraw – deposit)  in your account for more than 6 months, your account will become dormant; to reactivate your account you should visit the nearest branch or office of CAC bank and fill in the required form.

You should go to the nearest CAC Bank branch or office and notify them to block your card, or call our call center on the free number:

From (MTN, SabaPhone, Y) networks on: 3033

From Yemen Mobile or landline networks on: 8003033

Or directly on: 01250009 Ext. 444.

 

You should visit the nearest CAC Bank branch or office and request re-activation.

 Yes, the customer can change the card's PIN by visiting the bank's nearest branch or office and request a new PIN.

Yes, you can get a detailed statement of your card transactions by visiting the nearest CAC Bank branch or office and submit your request.

The maximum limit allowed for withdrawals per day is YER 30,000

No, if you use the card within the ATMs network of CAC Bank, there will be no commission, but if you used it through other local banks ATMs network, the withdrawal commission is 370 YER for each withdrawal.

No, no one can use your card unless you give him your card and PIN.

The interests will be deposited to the deposit account on the maturity date (every 3 months, 6 months, and 12 months).

Yes, you can specify the account that you want us to deposit the interests in either the current or the deposit accounts.

No, you can’t; only in case you liquidated the deposit.

Yes, you can liquidate your deposit at any time, the interests will be affected according to the liquidation date of the deposit, if the liquidation date is almost near of the interest maturity date, a part of interests will be paid, and otherwise you will not gain any interests.

Yes, deposits are subject to the guarantee of the “Banking Deposit Guarantee Corporation” and the Bank is considered as one of its founding members.

The minimum balance to open a deposit is YER 500,000, USD 5000 or equivalent in any other currencies.

No, there are deposits for individuals and deposits for corporations.

When you open a deposit account you should have a current account which allows you to have an ATM card, but you can’t use the card to withdraw from the deposit account; you can use it to withdraw from the current account only.

To open a deposit account, you should first have a current account, and this enables you to benefit from the services presented by our electronic banking services.

From any point of service (branch - office - subagent)

No, the commissions are segmented into batches and updated periodically according to the needs of the market of remittances.

Currently you can’t, the transfers are suspended in SAR & USD.

You  can’t cancel the transfer  through the application; you should visit the nearest branch or office of CAC bank and apply for an amendment or cancelation.

You  can’t do that, you  should visit the nearest branch or office of CAC Bank and apply for the required amendment.

There is no problem, but our system automatically suspends old remittances that passed 40 days since the transfer date and not received.

you can’t do that for precautionary purposes, you have to visit the nearest branch or office and ask for unblock.

You can find them on our bank's website www.cacbank.com.ye

Also, you can contact us on the following numbers: 01538901/ 01538903 /  01538920 to find out the nearest agent

Yes, you can make transfers by the application at any time 24 hours a day, because the system is fixed automatically to execute payments at any time.

You can’t transfer from Yemen to outside via speed Mobily service.

Yes, he can transfer from his account to you in condition your father is using a cell phone working on Android system.

The maximum amount to be granted is YER 60,000 and the minimum amount is YER 10,000.

A simple rate specified in the system that is deducted in advance.

It can't be delayed

Yes, you can open the Saving account (Redha’a) in YER, USD, SAR, & EUR currencies.

No, there is no interest applied to Saving account (Radha’a) balances.

Yes, you can transfer from your current account to your Saving account (Radha’a) or the opposite through our permanent customer service or through CAC Mobliy service.

Yes, you can use your Saving account (Redha’a) to pay your liabilities and bills (electricity– phone number and landline – water- internet) through CAC Mobily service.

You can review your balances on the Saving account (Redha’a) through CAC Mobily & CAC online services.

Yes, you can use ATM service to facilitate executing different banking transactions.

Yes he can, Bara’em Saving Account allows Trustees, Sponsors and charitable agencies to open the account according to the below terms:

  • The original and valid identification of the trustee + a determination from court stating that he is the trustee of the child.
  • Providing the child certificate of birth.
  • Providing recent 2 photos of the kid and the trustee 6*4.

 

The minimum balance to open ‘Baraem saving account’ is YER 5,000 or equivalent to all other currencies.

 

Yes, you can make a payment transfer from your current account to the ‘Baraem saving account’ or the opposite through the permanent orders service or CAC Mobily service at anytime from anywhere.

 

You can review the account balances in ‘Braem saving account’ through CAC Mobily or CAC online at anytime from anywhere.

 

 Yes, you can open ‘Baraem saving account’ in YER, USD, SAR, and EUR currencies.

 

Yes, there is a monthly interests applied for ‘Braem saving account’ deposit to the account every midyear at the end of June & December.

Filling in the Western Union application form of transfer + a copy of the sender's personal identity.

It’s a serves for moving the personal money around the world and is characterized by its presence in most countries of the world, where you can receive your transfer after sending in one minute only.

The transfer commissions change from one country to another and according to the amount of the transfer.

One minute after the customer receives the reference number of the transfer.

Yes, the customer has the right to receive his money in USD or YER currency, as he wants.

By visiting the nearest branch or office of the bank or contacting the responsible department on: 01538921 - 01538920 – 01538901.

Yes, you can send via the Western Yemeni Riyal system and receive the transfer according to the policy of the receiving country. If the receiving country is Yemen, you can receive the money in riyal currency.

In all branches / offices / subagents of the bank in the customer's presence area.

If your transfer is before 45 days, the transfer will disappear from the system. You should visit the nearest branch / office of the bank and provide them with the reference number and ask for renewal.

No, the customer can choose the shop and product that suits him.

Yes, it is deposited into the customer's account and can be withdrawn at any time and from any branch or office of the bank.

The maximum amount can be obtained is YER 500 thousand and the lowest amount is 100 thousand.

Interest credited at the maturity date of the deposit and as per its period (3 months, 6 months, 12 months)

Yes, you can specify the account in which you want to credit interests, either the deposit account or the current account.

No, withdrawal can only be by liquidating the deposit.

Yes, the deposit can be liquidated at any time, and the interests are affected depending on the liquidation date of the deposit. If the liquidation date of the deposit is close to the maturity date, a portion of the interest may be credited; otherwise you will lose the interests.

Yes, deposits are subject to the guarantee of the “Banking Deposit Guarantee Corporation” and the Bank is considered as one of its founding members.

Yes, the minimum amount is YR 1 million, $5,000 or equivalent in other currencies.

No, we offer corporate deposits and individual deposits.

This means that the student doesn’t register through the electronic channel, so he/she must complete the registration form through the electronic channel and obtain the number.

 

This might happen because the coordination period is over,or the student may not have completed his/her data on the electronic channel.A message will appear in the system stating that the period has expired.

 

The amount is determined by the Ministry of Higher Education and also the rest of the data appears according to the coordination number and no employee or agent has any permission to add or modify.

 

No, payment splitting is not possible since the amount is fixed by the Ministry of Higher Education.

 

 

If you open an account with CAC Bank, there are many services that you can acquire, such as:

  • Bank accounts (current, Saving, deposit, etc.).
  • Electronic cards (Debit Cards, Visa, UnionsPay, etc.).
  • Electronic services (CAC Mobily, Speed Mobily, POS, CAC Online and others).