FAQs

You should go to the nearest CAC Bank branch or office and notify them to block your card, or call our call center on the free number:

From (MTN, SabaPhone, Y) networks on: 3033

From Yemen Mobile or landline networks on: 8003033

Or directly on: 01250009 Ext. 444.

You should visit the nearest CAC Bank branch or office and request re-activation.

 Yes, the customer can change the card's PIN by visiting the bank's nearest branch or office and request a new PIN.

Yes, you can get a detailed statement of your card transactions by visiting the nearest CAC Bank branch or office and submit your request.

No, if you use the card within the ATMs network of CAC Bank, there will be no commission, but if you used it through other local banks ATMs network, the withdrawal commission is 370 YER for each withdrawal.

No, no one can use your card unless you give him your card and PIN.