FAQs

No, currently it is only available in (Bahrain through Al-Yousef Exchange, and Jordan through Al-Alawenah Exchange).

We are arranging to launch the service in KSA, once launched, we will announce it immediately.

You can withdraw from your account from any country using VISA cards.

Yes, you can use this service and manage your accounts and pay your liabilities through your international phone number.

If you are residing in Jordan or Bahrain, you can activate the service by visiting Rahall Package agents, in case you are in another place rather than Jordan or Bahrain, you have two choices mentioned below:

• To activate CAC Mobily Serve (balance inquiry and bill payments):

Please fill in the , attach your ID and send it to the below email:

• To activate all CAC Mobily services:

Please fill in and sign the and attest it along with your ID in any official entity (embassy or consulate) and send them inside closed envelop to the below address:

Republic of Yemen - Sana’a

CAC Bank Building -Al-Zubiery Street

Remittances Department - Foreign Representation Division

Yes you can, by several ways, depends on the country you are residing in (if you are in USA, you can transfer to your account through RIA – if you are in Bahrain through Al – Yousef exchange, Jordan through Al- Alawenah, U.A.E through Al- Ansari, Qatar through Al- Dawha Company or Al-Dar Company, and if you are in any other country you can make payment transfer through any bank to your account.

If you are residing in Jordan or Bahrain, you can activate the service by visiting Rahal Package agents, in case you are in another place rather than Jordan or Bahrain please contact us on the below email:

• In order to provide you with the to fill it from official entity (embassy or consulate) and send them inside closed envelop to the below address:

Republic of Yemen - Sana’a

CAC Bank Building -Al-Zubiery Street

1. Remittance Department - Foreign Representation Division

Yes, you can do that by obtaining an authorization attested by the Yemeni Embassy in the country you reside in, mentioning below points:

1. Indicate the personal data of the account owner and authorized person.
2. Indicate the account number you want to authorize for.
3. Statethe banking transactions to be authorized for.
4. Add the authorized person’s signature & fingerprint.
5. Mention two witnesses with their names and signatures.
6. Attest it from the embassy or the consulate.
7. Verify the authorization from the foreign affairs office in Sana’a.

Then please send it to the below address:

Republic of Yemen - Sana’a

CAC Bank Building –Al-Zubiery Street