FAQs

Filling in the Western Union application form of transfer + a copy of the sender's personal identity.

It’s a serves for moving the personal money around the world and is characterized by its presence in most countries of the world, where you can receive your transfer after sending in one minute only.

The transfer commissions change from one country to another and according to the amount of the transfer.

One minute after the customer receives the reference number of the transfer.

Yes, the customer has the right to receive his money in USD or YER currency, as he wants.

By visiting the nearest branch or office of the bank or contacting the responsible department on: 01538921 - 01538920 – 01538901.

Yes, you can send via the Western Yemeni Riyal system and receive the transfer according to the policy of the receiving country. If the receiving country is Yemen, you can receive the money in riyal currency.

In all branches / offices / subagents of the bank in the customer's presence area.

If your transfer is before 45 days, the transfer will disappear from the system. You should visit the nearest branch / office of the bank and provide them with the reference number and ask for renewal.